Returns & 90-Day Results Guarantee

We make two promises about C Radiance. The first is that the science behind it is real — we've published our clinical sources and built the protocol around them. The second is that if you give the protocol the time it needs and don't see results, we'll make it right. Here's exactly how that works.

90-Day Results Guarantee

Full store credit if you don't see results after the complete clinical protocol

30-Day Returns

Return unopened products within 30 days for a full refund

Damaged Items Replaced Free

Ship damage isn't your problem — we'll send a replacement at no cost

90-Day Results Guarantee

C Radiance Advanced Serum is built around a 90-day clinical protocol — the duration the published research supports for visible results in skin firmness, texture, and overall photographic skin assessment. So we back it for exactly that window.

If you've used C Radiance daily as directed for the full 90-day clinical window and you're not seeing the changes you expected, we'll credit 100% of your order to your account. You keep the bottles. No return shipping, no restocking fees.

How It Works

Day 1 Photo

On Day 1, take a photo of your skin in natural light. We'll send a reminder.

Daily Use

Use the serum daily as directed for the full 90 days. We'll check in at weeks 2, 4, 8, and 12 with what to expect at each stage.

Day 90 Assessment

On Day 90, we'll send you a results assessment email. If you're not seeing the changes you hoped for, you have until Day 120 to file a claim.

Submit Claim

Email guarantee@truthandbeauty.com with: your order number, your Day 1 photo, your current photo, and a few sentences describing your usage and what you observed or didn't

Review Process

A real person on our team will read it, may ask a follow-up question or two, and will issue your store credit within 5 business days of resolving any questions.

Store Credit

The store credit is valid for 12 months on anything in the Truth & Beauty range — same product, different product, gift card. No expiry pressure.

Why store credit and not a cash refund?

Two reasons. First, we'd rather invest in finding the right product for your skin than just hand the money back — a different formulation might work better, and we want you to stay with us long enough to find it. Second, it lets us offer the guarantee at all. A blanket cash-back guarantee on opened cosmetics isn't economically viable, and the brands that pretend to offer one usually fight every claim. We'd rather be honest about how this works.

Why email instead of a button?

Because we read every claim ourselves. If something's off about how you used the product — a common one is layering with retinol at the wrong time — we'd rather help you fix that and continue than just process a credit. About half the claims we receive end up with the customer continuing the protocol with adjustments rather than taking the credit, and we think that's a better outcome for everyone.

A note for 1-bottle buyers

A 30ml bottle of C Radiance lasts approximately 30 days at directed daily use. To exercise the 90-Day Results Guarantee, you'll need to use C Radiance for the full 90-day clinical window — approximately 3 bottles of consistent daily use. Subscribe to ensure continuous supply, or our 3-bottle Protocol pack is the simplest way to complete the guaranteed clinical window.

Start Subscription Shop 3-Bottle Protocol

Standard 30-Day Returns

If you ordered the wrong product, received a damaged item, or simply changed your mind — and the bottle is unopened in its original packaging — you can return it within 30 days of delivery for a full refund minus $7.95 return shipping.

Email returns@truthandbeauty.com with your order number. We'll send a prepaid return label, and the $7.95 will be deducted from your refund when we receive the package. Refunds typically process within 5–7 business days of the return arriving at our warehouse.

Unopened products only

Product must be in original packaging

Within 30 days of delivery

Return window starts from delivery date

$7.95 return shipping deducted

Deducted from your refund amount

Refund after warehouse receives

5–7 business days processing time

Damaged or defective items

Ship damage isn't your problem and we don't treat it like one. If the bottle arrives broken, leaking, or visibly compromised, take a photo and email us within 7 days of delivery. We'll send a replacement free of charge — no return required, no shipping deduction.

Photo damage

Email within 7 days

Free replacement

What's Not Covered

To be straightforward about the edge cases:

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Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Cancellations

If you need to cancel an order before it ships, email us within 4 hours of placing it. We typically pack and label within a few hours, so we can't guarantee cancellation after that window. Once a label is generated, the order falls under the standard returns policy above.

Subscription cadence, pause, skip, swap, and cancellation are all available 24/7 in your account portal — no need to email us, no retention call.

Shipping & Delivery Issues

Lost in transit

If your tracking shows delivered but you don't have the package, contact us within 7 days of the delivery scan. We'll work with the carrier and either replace the order or refund it depending on the carrier outcome.

Wrong address

Addresses are pulled from your checkout entry. If you entered the wrong address and the order ships there, we can't recall the package or refund it. Double-check at checkout.